Frequently Asked Questions
We've gathered answers to the questions we hear most. For help with any order or return, please reach out through our Contact Us form. You can also email us at support@eformedpartners.com. We respond within 24 hours on business days, Monday–Friday 9am – 4pm CST, except U.S. federal holidays.
See you outdoors,
The Outdoor Life Customer Service Team
Orders & Shipping
When will my order ship?
Orders generally ship within 2–3 business days, Monday–Friday, excluding U.S. federal holidays. Processing can take longer during peak seasons. Your payment is processed when you place your order.
How do I track my order?
When your order ships, you'll receive a confirmation email with tracking information. If you don't see it, check your spam folder or reach out through our Contact Us form.
How much does shipping cost?
Shipping rates are calculated at checkout based on your order and delivery address. You'll see the full cost before you pay.
Can I change or cancel my order?
Submit a request through our Contact Us form as soon as possible, with your order number. We can usually change or cancel an order before it ships. Once it has shipped, you can return it under our return policy.
Do you ship internationally?
Not at this time. We currently ship only to addresses within the United States.
How can I get help with my order?
Submit a request through our Contact Us form with your order number and a short description of the issue. We aim to respond within 24 hours on business days.
Returns, Exchanges & Damaged Items
What is your return policy?
We hope you love your gear. If you don't, you can return or exchange eligible items within 30 days of the delivery date. Items should be unused and in their original condition and packaging. [Confirm who pays return shipping.]
How do I start a return or exchange?
Submit a request through our Contact Us form with your order number and the items you'd like to return or exchange. Our team will reply within 24 hours on business days with next steps.
My order arrived damaged or has a quality issue. What should I do?
Reach out right away through our Contact Us form. Include your order number and clear photos of the item and the damaged area, taken on a flat, well-lit surface. Photos help us resolve the issue quickly with a replacement or refund.
Payment
What payment methods do you accept?
We accept major credit and debit cards, plus [PayPal, Apple Pay, Google Pay, and Klarna/Afterpay — confirm what's enabled in BigCommerce]. All payments go through our secure checkout.
When will I be charged?
Your payment is processed when you place your order.
Your Account
I can't log into my account. How do I get back in?
Click the account icon at the top of the page and choose "Forgot password" to reset it. If you still can't sign in, reach out through our Contact Us form and we'll help.