Shipping Policy
Order Processing
Outdoor Life fulfills orders through a network of trusted suppliers. Your order will ship within 2–3 business days of being placed. Business days are Monday through Friday, excluding federal holidays.
Carriers
The shipping carrier is selected by the supplier fulfilling each item. If your order contains items from more than one supplier, they may arrive in separate packages, on different days, and with separate tracking numbers. Tracking information will be emailed to you once each item ships.
Delivery Area
We currently ship only to addresses within the Continental United States. We are unable to ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
Delivery Timeframe
Shipping normally takes 1–2 weeks from the time your order is placed. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak holiday volume.
Returns Policy
We accept returns within 30 days of the date your item was delivered.
Eligibility
To qualify for a return, items must be:
- In new, unused condition
- In their original packaging
- Returned with all original tags and labels attached
Items that are used, damaged, or missing tags, labels, or original packaging are not eligible for a refund.
Items Damaged/Defective upon Arrival
If an item arrives damaged or defective, please contact our support team at the same email as below. Our team will need photos of the item and the damage it incurred, and from there they will issue the proper response depending on the situation.
How to Start a Return
- Contact our customer service team at support@eformedpartners.com within 30 days of delivery to request a return. Our support team will issue you a return label via email that you can use to return the item(s).
- Pack the item securely in its original packaging with all tags and labels attached.
- Ship the return using the instructions provided, and keep your tracking number until your refund is complete.
Refunds
You can expect your refund within two weeks of handing your return to the carrier.
Refunds are issued to your original form of payment once your return is received and confirmed to meet the eligibility requirements above. You will receive an email confirmation when your refund has been processed. Depending on your bank or card issuer, it may take a few additional business days for the credit to appear on your statement.
Original shipping charges, if any, are non-refundable.
Contact Us
Questions about an order, shipment, or return? Our customer service team is here to help.
- Email: support@eformedpartners.com
Please include your name and order number with any inquiry so we can assist you quickly.